OPI Customer Care

rodolfo

I was wondering about the NO support and not getting any answers from the seller until I investigated AliExpress :

I***e S.         Orange Pi Plus 2 H3 Quad Core 1.6GH...
1 piece
       
18 Feb 2016 00:38
Hdmi is not working I bought Orange Pi Plus 2 and I issue the following: - Hdmi monitor has the image but with many artifacts and vibrates the image and restarts; the one rezolution that goes is 720p resolution - Hdmi tv on samsung, lg, panasonic image does not appear on any resolution Buyer was not answering. I had send 3 messages and still not answering
O***x P.                Orange Pi PC ubuntu linux and andr...
1 piece
       
18 Feb 2016 00:30
The board does not work in any possible way. I don't recommend buying from this seller. It is a scam!
M***s C.         orange pi orange pi plus 70CM/2FT 3...
1 piece
       
17 Feb 2016 23:37
Received wrong cable.. Seller not helpful. Had to escalate dispute.
K***e O.         Orange Pi PC ubuntu linux and andr...
2 pieces
       
17 Feb 2016 23:32
Sony late.
T***s K.         Orange Pi One ubuntu linux and and...
1 piece
       
17 Feb 2016 23:27
No OS images, no schematics, no informations, no communications, no access to forums. Hardware is a pure paperweight.
I***n B.         Orange PI Set 1 : Transparent Case ...
1 piece
       
17 Feb 2016 23:27
from the product description you expect different things, like the non existant heat sink. a thermal stick is not a heat sink. this set is not worth the price
O***d J.         Orange Pi One ubuntu linux and and...
1 piece
       
17 Feb 2016 23:24
Did not work! Do not buy this product ..
R***n B.         Orange Pi PC ubuntu linux and andr...
1 piece
       
17 Feb 2016 22:56
seller even not respond
F***k F.         Orange Pi PC set 5 : Orange Pi PC ...
1 piece
       
17 Feb 2016 22:55
Do NOT buy this - it's crap. Don't believe me? Check Google on this product.
No Feedback Score
N***o P.         Transparent Acrylic orange Pi Plus...
1 piece
       
17 Feb 2016 22:46
Item quality is very poor, plastic it's too thin and not well cutted, broken in less than 10 minutes. Power button is not usable by hand, you need a needle or similar, no holes for wi-fi antenna and for cam module (cam point to the plastic). No holes for air flow.

I***n C.                Orange Pi PC ubuntu linux and andr...
1 piece
       
17 Feb 2016 22:40
прислали пустую карту памяти без os
S***n O.                Transparent Acrylic orange Pi Plus...
1 piece
       
17 Feb 2016 22:28
Корпус никак не скрепляется, пришлось клеить клеем. Теперь плату из него не вытащить. The body can not fastened, it had to glue adhesive. Now the cost of it does not pull out.
D***y M.         Orange Pi PC ubuntu linux and andr...
1 piece
       
17 Feb 2016 22:19
The device is good, but it became extremely hot two weeks. Reinstalling the firmware and other things do not help, it burned down.
D***s V.         Orange Pi PC set 3 : Orange Pi PC ...
1 piece
       
17 Feb 2016 22:02
Товар пришел неисправным, не рекомендую этого продавца
D***l D.         Orange Pi PC set 1 : Orange Pi PC ...
1 piece
       
17 Feb 2016 17:30
Not received
No Feedback Score
G***o H.         Orange Pi Plus 2 H3 Quad Core 1.6GH...
1 piece
       
12 Feb 2016 03:09
El envío perfecto, tardó aproximadamente un mes y sin ningún problema. Sin embargo, después de tres semanas de muy poco uso (solamente probar tres distribuciones Android en días contados) La Orange Pi, ha dejado de funcionar, no enciende, y si lo hace (pulsando el botón de power al insertar la alimentación) se ilumina el led rojo pero no hay señal de ningún tipo. Se lo he indicado al vendedor, y no se ha dignado a contestar
C***s J.         orange pi orange pi plus Power Adap...
1 piece
       
09 Feb 2016 19:09
STAY AWAY. Cheaply made and not tested. Seller takes zero accountability for defective products. It took over 4 months to get my money back and had to file an appeal with Ali Express. I cant stress enough to STAY AWAY from this seller and his Orange defective Pi.
C***s J.         Orange Pi PC ubuntu linux and andr...
1 piece
       
09 Feb 2016 19:09
STAY AWAY. Cheaply made and not tested. Seller takes zero accountability for defective products. It took over 4 months to get my money back and had to file an appeal with Ali Express. I cant stress enough to STAY AWAY from this seller and his Orange defective Pi.
C***s J.         Transparent Acrylic orange Pi case...
1 piece
       
09 Feb 2016 19:09
STAY AWAY. Cheaply made and not tested. Seller takes zero accountability for defective products. It took over 4 months to get my money back and had to file an appeal with Ali Express. I cant stress enough to STAY AWAY from this seller and his Orange defective Pi.
A***s M.         Orange Pi plus H3 Quad Core 1.6GHZ ...
1 piece
       
26 Jan 2016 22:00
stupid seller, never buy more. tūpas kitaicas, parašė didelę kainą, turėjau mokėti muitą. тупой китаец, написал большую цену, таможня наложила лапу

nkk

I've not opened a dispute only because board worked ok at first times. But Pi PC really has not any HDMI interface protection.

Seller leaves the messages at order details page:

Me    2016-01-21
    Hi, dear seller.
    It seems like after some hotplug/-unplug actions with HDMI->DVI adapter, HDMI-out in my board becomes corrupted,
    or it may manufacturing flaw. And now it does not work nor on Linux nor on Android.
    Please note this and make some attention in future development.

steven zhao    2016-01-21
    Can the hdmi to hdmi make it work.

rodolfo

The OrangePiOne Experience:
--------------------------------------------

- OrangePiOne is NOT compatible with RaspberryPi
- The present state of drivers makes it useless for IoT.
- There is NO support from seller zhao_steven.
- Vital information is missing for the most basic hardware drivers
- Seller hides embarassing details about the junkware by abusing AliExpress personal dialogues
- Rudimentary support for OrangePiOne consists ( after major bitching ) of releasing
  erroneous board schematics and changing the title of the ( non-working ) OrangePiPc downloads
  to " OrangePiPc and OrangePiOne " without updating/adapting any of the crappy software.
- Asked for a partial refund due to the seller's false claims, he reiterates the false claims.
- Trolling for the "cheap boards" ( what can you expect for $10 ? ) impedes a solution, as fraud is tolerated.
- Armbian attempts to provide working software. its makers dub it "experimental" as to the lack of any support by the seller

Conclusions :
----------------

- Do not believe any claims made by manufacturer zhao_steven, it is pure "marketing" ( the politically correct version of lying )
- The term "development board" means "no documentation or software, has to be developped into a basic working board yet"

The Bright Side
--------------------

- Armbian is working hard to get vital board functions working and stable ( sane clocking/voltage, USB, GPIO, LAN/Wifi, graphics )
- Thanks to the Armbian community the boards have avoided the trash can until now

rodolfo

theguyuk replied at 2016-3-19 15:42
Why do you keep trolling this board with negative posts, you seem only interested in harming Orange  ...

Why do you keep trolling for a seller making false claims about his products ? With proper basic support from the seller
and manufacturer of Orange Pi One hardware the boards would be a valid product.   

emmapk1

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