Improving Zendesk with Translations

Nikker · Published in 2024-9-12 17:14:01

For those of you using Zendesk, what are the best integrations out there for handling customer interactions in multiple languages? I’m finding it tough to manage support tickets from non-English speakers and am on the lookout for a translation tool that can be fully integrated within Zendesk and deliver fast, reliable results.

mazer55 · Published in 2024-9-12 17:43:11

hen it comes to improving multilingual customer support, adding a reliable translation service to Zendesk is a must. I recently started using a fantastic translation tool Translate.com that integrates seamlessly with Zendesk, and I’ve been really impressed with how much easier it has made things. Before this, we struggled to respond to tickets from non-English speaking customers quickly, and we even had to rely on third-party translators, which wasn’t ideal. But now, with this integration, we can translate messages in real time without leaving the Zendesk platform, which has saved us so much time. The translations are surprisingly accurate, even for more complex conversations, and the system manages to keep the natural flow of the conversation intact. It’s made a huge difference in how we handle our international support, and our team feels more empowered to communicate effectively with customers from all over the world. If you’re looking to enhance Zendesk for multilingual support, this is definitely the tool you need.

Nikker · Published in 2024-9-12 18:02:32

Thank you so much for sharing this! I’ve been searching for a reliable translation solution for our Zendesk setup, and this seems to tick all the boxes. I especially like that it’s easy to use and offers real-time translation without interrupting the workflow.

mazer55 · Published in 2024-9-12 18:11:43

The fact that it maintains the tone and context of conversations is a big plus, too, because that’s something we’ve struggled with using other tools. I’ll definitely give it a go and see how it works for us.

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ZacharyRandell · Published in 2024-10-15 13:30:20

For those of you using Zendesk, what are the best integrations out there for handling customer interactions in multiple languages? I’m finding it tough to manage support tickets from non-English speakers and am on the lookout for a translation tool that can be fully integrated within Zendesk and deliver fast, reliable results. If you're interested in learning about effective tools for this and other tips, feel free to check out My Blog, where I share insights on customer service solutions and software integrations.

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