Benefits of Virtual Receptionist & Answering Services for Small Businesses

mazer55 · Published in 2024-9-4 18:33:00

Hey everyone,
I've been considering getting a virtual receptionist service for my small business. Lately, it's been hard to keep up with calls while managing everything else, and I don't want to miss potential customers. Has anyone here used a virtual receptionist or answering service before? How was your experience, and do you think it's worth the investment?

Nikker · Published in 2024-9-4 19:43:38

This post was finally edited by Nikker at 2024-9-10 18:44

I’ve been using a 24/7 virtual receptionist service https://responsiveanswering.com for about a year now. From my experience, the biggest advantage has been the ability to provide round-the-clock support to our clients without having to hire additional staff. The service has been reliable, and the virtual receptionists are well-trained in handling basic inquiries and appointment scheduling. However, there have been occasional issues with more complex questions where the receptionist needed to escalate the call to me. It’s important to set clear guidelines and expectations for them.

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mazer55 · Published in 2024-9-10 18:45:47

Setting clear guidelines helps avoid needing to escalate complex questions.

Nikker · Published in 2024-9-10 18:54:25

However, complex issues might require escalation. Setting clear expectations for the virtual receptionists can ensure smooth operation. This service is a cost-effective way to improve client service.

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