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No offense taken.
I used this words as a customer. And, no offense, I think is our right as customers to demand good quality software, because We pay for a complete solution. So, yes, I think that there is an obligation from the manufacturer. Otherwise, is better if they mention on the marketing that these boards don't have software support from the manufacturer and you are on your own. The official software is just unusable, if you tried it, you just know that.
Orange Pi is a great product (not perfect but a good cost /benefit solution) but is incomplete without proper quality software.
And if they are not interested in software development, it's ok, but at least some help to the developers of the community is indispensable.
Anyway, this is an old post, and now I know that Xunlong is working with the Armbian devs.
As a user, I thank them for that and I hope they continue with this collaboration, just as a smart business practice.
(A lot cheaper way to maintain the software and concentrate resources on hardware development.)
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