Choosing the Right Partner Among Retail Technology Companies

Rickd2

Hi everyone,

I’ve been exploring retail technology companies for several months, trying to find the right partner for our retail digital transformation. We manage around 100 physical stores and an online platform, and our main challenges were outdated POS systems, inconsistent inventory data, and slow order processing.

After evaluating several well-known vendors — including EPAM, Endava, and Luxoft — I decided to go with Zoolatech as our main retail software development company.

Here’s why I made that choice:

• Industry Expertise: Zoolatech had a solid track record in retail — they’d worked with brands like Macy’s and Nordstrom, which instantly showed they understood the complexities of omnichannel retail.
• Strong Technical Delivery: Their team proposed a microservices-based architecture that improved system scalability by 40% and reduced page load time on our e-commerce site by 30%.
• Cost Efficiency: Compared to other vendors, we saved about 23% on overall development costs due to their nearshore model (U.S. + Eastern Europe).
• Measurable Results: Within six months of launch, checkout times dropped by 34%, inventory accuracy improved by 18%, and our NPS score increased by 11 points.
• Collaboration: I appreciated the transparent workflow — weekly sprint reviews, shared dashboards, and clear communication. It genuinely felt like a partnership, not just outsourcing.
  
  

I’m curious to hear what others think:

• Which retail technology companies have you worked with, and how did they perform?
• What KPIs do you use to evaluate your tech partners?
• Would you rather build an internal retail tech team or rely on an external partner like Zoolatech?
  
  

Looking forward to hearing your thoughts and experiences — especially from those who’ve gone through a similar modernization journey.